1. Acceptance of terms
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
These Terms are subject to change by VenueStory at any time and at our discretion without notice. Your use of the Service after any changes are implemented constitutes your acceptance of the changes. We encourage you to consult these Terms each time you use the Service.
2. Privacy and communications
You acknowledge and agree that VenueStory may occasionally send you communications regarding your account or the Service via email or other communication media, for marketing, promotional or legal notification purposes. Keeping your contact information up to date is your responsibility; notifications sent to the email address on file are deemed delivered. See our Privacy Policy, which is incorporated into these Terms by reference.
3. Ability to accept these terms
You affirm that you are more than 18 years of age, or an emancipated minor, and are fully able and competent to enter into and comply with these Terms.
4. Acceptable use and conduct
The Service may be used only for personal or commercial use in compliance with all applicable laws, rules and regulations, and must not infringe or violate third-party rights. You agree not to use the Service for any purpose or in any manner not authorised by these Terms. It is your responsibility to seek prior, express written permission from VenueStory for any use not expressly permitted.
5. Purchases and subscriptions
If you wish to purchase or subscribe to any product or service made available through VenueStory, you may be asked to supply certain information relevant to your purchase, including payment and billing details. You represent and warrant that (i) you have the legal right to use the payment method provided, and (ii) the information you supply is true, correct and complete. By submitting such information you grant us the right to provide it to third parties for the purpose of facilitating payments.
We reserve the right to refuse or cancel your order at any time for reasons including product or service availability, errors in description or price, error in your order, or suspected fraud or unauthorised transactions.
6. Subscriptions and billing
Some parts of the Service are billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring, periodic basis (“Billing Cycle”), monthly or annually depending on the plan you select. At the end of each Billing Cycle your Subscription automatically renews under the same conditions unless you cancel it or VenueStory cancels it. You may cancel through your account settings or by contacting support.
A valid payment method is required to process payment. Should automatic billing fail, VenueStory will issue an electronic invoice indicating that you must proceed manually with full payment within the stated deadline.
7. Free trial
VenueStory may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). If you enter billing information when signing up for a Free Trial, you will not be charged until the Free Trial has expired; on the last day, unless cancelled, you will be charged the applicable Subscription fee. VenueStory reserves the right to modify or cancel a Free Trial offer at any time without notice.
8. Fee changes
VenueStory may modify Subscription fees at any time. Any fee change becomes effective at the end of the then-current Billing Cycle. We will provide reasonable prior notice of any change to give you an opportunity to terminate your Subscription before the change becomes effective. Continued use of the Service after the change constitutes your agreement to pay the modified amount.
9. Refunds and chargebacks
Except when required by law, VenueStory does not issue refunds for early contract cancellation. If you have a question about charges made to your account, contact us; charges made in error will be credited. Any customer who disputes a payment that is found to be valid may be banned from use of the Service, and past-due amounts may be referred to collection.
10. Content
The Service allows you to post, link, store, share and otherwise make available information, text, graphics, photos, videos or other material (“Content”). You are responsible for the Content you post, including its legality, reliability and appropriateness.
By posting Content, you grant us the right and licence to use, modify, display, reproduce and distribute such Content on and through the Service, including for marketing or promotional purposes. You retain all of your rights to your Content. You represent and warrant that the Content is yours or that you have the right to use it, and that posting it does not violate the rights of any person.
We may, but have no obligation to, remove accounts and Content we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
11. Accounts
When you create an account, you must provide information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding your password and for any activities under your account, and you agree to notify us immediately of any breach of security or unauthorised use.
Deleting your account
You may delete your account at any time from within the app: sign in, open the “More” tab in the bottom menu, scroll all the way down and tap “Delete my account”. Alternatively, you may request deletion via our account deletion page; a staff member will contact you on the next working day to confirm and proceed. All personal data, outlets, images, videos, settings and preferences are deleted after a retention period of 30 days from the day of deletion.
12. Intellectual property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Venkman Solutions SRL and its licensors, protected by copyright, trademark and other laws. Except as expressly authorised, you agree not to sell, license, rent, modify, distribute, copy, reproduce, publicly display, publish, adapt or create derivative works from such content. For permission requests, contact legal@venuestory.app.
13. Our logo
We display our logo within the applications and Service to identify our brand. You may not modify or remove our logo or request us to do so.
14. Links to other websites
The Service may contain links to third-party websites or services not owned or controlled by VenueStory. We have no control over, and assume no responsibility for, their content, privacy policies or practices, and shall not be liable for any damage or loss caused in connection with their use. We advise you to read the terms and privacy policies of any third-party sites you visit.
15. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases immediately and you may lose data related to your account. If you wish to terminate your account, you may simply discontinue using the Service.
16. Limitation of liability
In no event shall VenueStory, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to, use of, or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; or (iv) unauthorised access, use or alteration of your transmissions or content - whether based on warranty, contract, tort or any other legal theory, and even if we have been advised of the possibility of such damage. Where a jurisdiction does not allow such exclusions, our liability shall be limited to the extent permitted by law.
17. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. We do not warrant that the Service will function uninterrupted or error-free, that defects will be corrected, that it is free of harmful components, or that the results of using it will meet your requirements.
18. Governing law
These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Belgium.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision is held to be invalid or unenforceable, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding the Service.
19. Changes
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice before new terms take effect. By continuing to use the Service after revisions become effective, you agree to be bound by the revised Terms.
20. Contact us
For questions about these Terms or the Privacy Policy, contact Venkman Solutions SRL at legal@venuestory.app.