Your guest portal comes with a team.
You bring your brand, outlets and operational knowledge. Our specialists turn it into a polished guest portal, connect it to the systems you already use, and support your team long after launch.
OmarFounder
ChristopheHead of Product
ZinebPortal Expert
MarcIntegration Engineer
CamilleCustomer Success Manager
Venue AIYour AI Assistant
Omar, FounderBrand & design assessment
First, we turn your vision into something real
Before anything is built, Omar leads a focused brand and design assessment. He listens to your vision, studies your existing identity, and gets to know your property and guests. Then he brings everything together into a clear design direction you can see, refine, and approve.
- Your vision, made tangible: the feeling, priorities, and experience you want to create.
- Your brand, understood: your logo, typefaces, colours, imagery, tone, and non-negotiables.
- Your property, considered: the rooms, outlets, seasons, languages, and questions that shape the guest experience.
- A direction you can approve: a real design to review before a single page is built.
Zineb, Portal ExpertPages, outlets and features
Then it is built, page by page, with you
Our portal specialist takes the approved design and implements it as a real portal: your pages, your outlets, your features, on your own domain and behind your own QR. You watch it fill up rather than waiting for a launch date.
- Your design implemented, not a template with your logo dropped on it.
- A page per outlet: every restaurant, bar, spa and service, with its hours and prices.
- The features you chose: reviews, the concierge, table booking, the tablet menu.
- Your first pages written with you, so your team learns the editor on real content.
Marc, Integration EngineerThe systems you already run
And connected to the systems you already run
Your portal does not replace your property management system or your payment provider. Our integration engineer connects it to them, so the portal reads from what your team already maintains instead of asking them to keep a second copy of everything.
- Your PMS: Oracle Opera, Mews and the rest, so guest and stay data stays in one place.
- Payments through Stripe, on the account you already reconcile.
- Your booking system, kept as it is, with guests reserving from the portal page.
- One handover session with the people who will run it day to day.
Plus the reservation system you already run:
Camille, Customer Success Manager
Once the portal is live
And someone for the day to day
Once your portal is live the work changes: a new outlet opens, a season turns, a menu needs rewriting before Friday. A customer success manager handles that side with your team, and tells you what other hotels do when you are not sure.
- Day-to-day operations: the small changes your team asks for, done or shown how.
- Advice, not just support: what is worth publishing, and what guests actually open.
- Training for new staff, so a change of manager is not a change of portal.
- A hand when it is busy: send it over and it is published.
We reprinted the room directory twice a year and it was wrong within a fortnight. Now the duty manager fixes an opening hour from their phone and every room has it a second later.
Meet us on one introduction call
Bring your brand, your outlets and your questions. We will each tell you what we would do for your property, and you will leave the call knowing exactly how your portal gets built.